Adobe Experience Makers Government Forum
Adobe Experience Makers Government Forum
Renaissance Hotel, Washington D.C.
Join federal, defense, state and local, as well as industry leaders, to explore the key components of digital transformation and how organizations can efficiently improve service delivery by taking customer experience (CX) to the next level. Learn from Adobe and its partners as they discuss the accessible solutions and services helping agencies offer an effective, equitable, and accountable government that meets the needs of its people.
Thank you for attending our event! There's still more to enjoy:
- Explore the website and learn from Adobe and their partners in the Adobe Experience Center.
- Tune into the on demand session of Javier Peña and Steve Murphy, former DEA agents best known for bringing down Colombian drug kingpin Pablo Escobar in the ’90s, as dramatized on the first two seasons of Netflix series’ Narcos.
- All sessions are available on demand. Navigate to the Previous session’s page to tune in!
Featured speakers
Anil Chakravarthy
President of Digital Experience Business
Adobe
As President, Digital Experience Business, Anil Chakravarthy drives the vision and operations for Adobe’s Digital Experience business, one of the world’s largest SAAS businesses and the leader in the Customer Experience Management (CXM) category. In addition, he is responsible for the company’s worldwide field operations.
Joining Adobe in January 2020, Anil brings decades of product innovation and industry expertise to his role leading strategy, product management, engineering and marketing for Adobe Experience Cloud. With solutions for data and insights, content and commerce, customer journey management, and advertising, Adobe Experience Cloud is powering digital businesses across both B2B and B2C for companies of every size. The foundation of Adobe Experience Cloud, Adobe Experience Platform, is the industry’s first purpose-built CXM platform, enabling the delivery of personalized customer experiences in real-time at scale.
In his role overseeing worldwide field operations, Anil leads Adobe’s global enterprise sales organization and customer success functions, which are focused on supporting brands as they navigate digital transformation.
Anil joined Adobe from Informatica, a global leader in enterprise cloud data management, where he served as chief executive officer from 2015 to 2020. At Informatica, Anil led the successful transformation of the company to cloud and subscription services. Anil joined Informatica in September 2013 as the executive vice president and chief product officer responsible for product development, product management, and product marketing.
Prior to Informatica, for nearly a decade, Anil held leadership roles at Symantec Corporation. Anil was the executive vice president of Information Security at Symantec, responsible for overseeing engineering, product management and operations for an extensive product portfolio including Data Loss Prevention, E-Mail and Web Security (on-premise and cloud), Managed Services, Trust Services and Authentication. Additionally, Anil led multiple product groups, including Endpoint Protection, Mobile Security and Management, Encryption, Storage and High-Availability, and India Product Operations as well as Enterprise Global Consulting.
Prior to Symantec, Anil led product management for enterprise security services at VeriSign. Anil began his career at McKinsey & Company, where he rose to become the co-leader of the E-Business Practice in the Business Technology Office in Silicon Valley.
Anil received a Bachelor of Technology in Computer Science and Engineering from the Institute of Technology, Varanasi, India. Additionally, Anil received his Master of Science and Ph.D. from the Massachusetts Institute of Technology. Anil serves on the board of Ansys, Inc., and previously served on the board of the Silicon Valley Leadership Group.
Adobe is changing the world through digital experiences. For more information, visit www.adobe.com.
Gerald J. Caron III
CIO / Assistant Inspector General of Information Technology, Office of Inspector General
Department of Health and Human Services
Gerald J. Caron III
CIO / Assistant Inspector General of Information Technology, Office of Inspector General
Department of Health and Human Services
Mr. Caron is the Chief Information Officer (CIO) / Assistant Inspector General of Information Technology (AIG/IT) for the Office of Inspector General (OIG) at the Department of Health and Human Services (HHS) as of May 2021. Mr. Caron has over 24 years of information technology (IT) experience. He began his career in the US Army working in hands-on technical positions serving for 7 years.
Previously he has served as the Director of Enterprise Network Management (ENM) within the Directorate of Operations in the Bureau of Information Resource Management (IRM) at the Department of State (DOS) since June 2016.
Mr. Caron then spent 2 years as a contractor with the federal government, where he acquired more refined technical skills and a more detailed understanding of IT operations. He joined the federal government at the Department of State (DOS) in 2003 as a Systems Administrator. He has held multiple positions at the DOS, moving from managing small technical groups leading up to Director for ENM.
One of his most significant accomplishments was acting as the technical liaison during a major cyber security event at the Department. His leadership allowed the Department to resolve the incident as quickly and effectively as possible with minimal impact to the mission.
As the Director of ENM, Mr. Caron was personally responsible for the leadership of the largest office within the IRM bureau. This included managing the financial portfolio of over $200 million and prioritization of work across a wide range of disciplines. In this role he was responsible for the network and authentication infrastructure for the Department, led the re-engineering of the Department’s primary Identity and Access Management solution, formed teams to address key security efforts needed to mitigate future potential cybersecurity attacks through collaborative efforts, led the redesign of the Department’s Active Directory significantly improving security and responsible for the engineering and management of all the Department’s global network infrastructure and perimeter security infrastructure.
Mr. Caron is a co-chair on the CIO’s Innovation Counsel for Zero Trust as well as co-chair for ATARC.org Zero Trust Working Group. He previously chaired ATARC.org Trusted Internet Connection (TIC) 3.0 Working Group which resulted in 8 vendor proof of concepts being delivered to government participants.
Mr. Caron received his associate degree (Magna Cum Laude) in Computer Information Systems, Network Administration from the Northern Virginia Community College. At the Department of State, he also has received training in Executive Potential Program from the USDA Graduate School in 2009 and Advanced Leadership Skills in 2014. He received his certification in May 2020 as a Forrester Zero Trust - Strategist (ZTX-S) and received his Federal IT Security Manager Certification (FITSP-M) in 2017. Mr. Caron has received numerous individual awards for his exceptional service since 2004.
Suzette Kent
Former Federal CIO
United States Federal Government
Suzette Kent is a global business transformation executive and, most recently, served as the Federal Chief Information Officer for the United States. Appointed by President Donald Trump in January 2018, Kent served until July of 2020. Kent’s career has included leadership roles ranging from partner at Accenture and EY, to president of consulting at Carreker Corporation (FiServ), to managing director at JP Morgan. She currently leads her own advisory business through which she continues strategic transformation work with clients around the world, across industries and in the public and private sectors. Throughout her career her focus has always centered on technology modernization, cybersecurity, digital enablement, and ways that technology can be leveraged to solve challenges. Suzette is a strategic advisor to multiple organizations, is on the board of Directors of Hancock Whitney Bank, a National Board member of the LSU Foundation and works with many technology company Advisory Boards.
Steve Murphy
Former Special Agent in Charge
U.S. Drug Enforcement Administration
As a Special Agent with the Drug Enforcement Administration (DEA), Stephen Murphy and his partner, Javier Pena, targeted the world’s first narco-terrorist, Pablo Escobar, and the Medellin Cartel. Living and working alongside their Colombian National Police counterparts in Medellin, Colombia, as well as with elite U.S. military units, their efforts resulted in the dismantlement of the largest and most violent international drug trafficking organization of its time. This was a first in the field of international narcotics investigations. U.S. and international law enforcement agencies continue to utilize many of the strategies and innovative ideas that were created and implemented by Steve and Javier.
Steve began his law enforcement career in 1975 as a Police Officer in the City of Bluefield, WV. He then moved to Norfolk, VA, and was employed as a Special Agent for the Norfolk Southern Corporation.
In 1987, Steve became a Special Agent with the DEA. His agent assignments included Miami, FL; Bogotá, Colombia; and Greensboro, NC. Earning progressive promotions and leadership roles, Steve served two tours in Atlanta, GA, where he was assigned to the High Intensity Drug Trafficking Area (HIDTA) office and led the Mobile Enforcement Team Program, and later created and directed the Atlanta Organized Crime Drug Enforcement Task Force (OCDETF) Strike Force. In 2001, Steve was assigned to the Special Operations Division in Washington, DC, serving as an Assistant Special Agent in Charge and as the Executive Assistant to the Director. In 2009, Steve was promoted to the Senior Executive Service ranks as Deputy Assistant Administrator over DEA’s Office of Special Intelligence in Washington, DC, and later as the Special Agent in Charge/Director of the Department of Justice (DOJ), OCDETF Fusion Center, where he remained until his retirement in 2013, after 37+ years in law enforcement.
Steve was the recipient of numerous awards and honors throughout his law enforcement career, to include the “DEA Special Agent of the Year Award,” the “DEA Administrator’s Group Achievement Award,” the “Director’s Award” from DOJ’s OCDETF Program, the “Distinguished Service Cross” from the Republic of Colombia (first time presented to a non-Colombian official), and the “International Award of Honor” from the International Narcotic Enforcement Officers Association.
Following retirement, Steve founded a private company that provides specialized training and solutions associated with drug related issues, law enforcement, intelligence, and investigations. Focusing on their overseas experiences, Steve and Javier provide keynote addresses worldwide that discuss their experiences, leadership principles, conflict management, and how to survive and succeed when faced with seemingly overwhelming odds. Audiences include corporate events, conferences, universities/colleges, performing arts centers, law enforcement, and non-profit/charitable organizations. Steve and Javier served as Technical Consultants for the hit Netflix series, Narcos, which is based on their activities in Colombia. They have appeared in numerous documentaries and programs. In late 2019, their book, Manhunters – How We Took Down Pablo Escobar, was released by St. Martin’s Press and is currently available in 13 countries.
In addition to keynote speaking, Steve and Javier continue their efforts to bring awareness to current drug related issues including the opioid/heroin/fentanyl epidemic, and deadly counterfeit medications illegally entering the U.S. They have spoken twice about these topics on Capitol Hill to members of the U.S. Senate and the U.S. House of Representatives, and to the American Legislative Exchange Conference and other state level organizations. Steve serves on the Advisory Board of Verde Technologies, a company that produces drug deactivation kits.
Steve holds a Bachelor of Science degree in Criminal Justice Administration from Bluefield State College. He is a graduate of several executive leadership programs at the University of Virginia and Johns Hopkins University. Steve is married with four children.
Javier Peña
Former Special Agent in Charge
U.S. Drug Enforcement Administration
Javier Peña retired from the Drug Enforcement Administration (DEA) as a Special Agent in Charge (SAC) in January 2014 after 30 years of service. His career was highlighted by his volunteering for assignment to the DEA office in Bogota, Colombia in 1988, where then Special Agent Peña and his partner, then-Special Agent Steve Murphy, set out to bring down the notorious Medellin drug cartel led by Pablo Emilio Escobar Gaviria, or Pablo Escobar. U.S. and international law enforcement agencies continue to utilize many of the strategies and innovative ideas that were created and implemented by Javier and Steve.
Special Agents Peña and Murphy worked and lived with a handpicked group of Colombian National Police (CNP) personnel while pursuing Escobar. During Escobar’s reign of narco-terrorism, the cartel kingpin ordered the deaths of thousands of innocent people, including police officers, politicians, judges and a presidential candidate. Mr. Peña spent six years in the search for Pablo Escobar before his team successfully captured and killed Escobar. For his efforts, Peña received Colombia’s highest award given to someone not a Colombian citizen, as well as commendation awards from the DEA and the international community.
Mr. Peña is regarded as a subject matter expert on the Medellin Cartel and has delivered more than 100 presentations on the Cartel, including numerous rare photos of original events during the rise and fall of the Cartel. His presentations feature the details of his years spent trying to bring Escobar to justice and stop the carnage of the Medellin cartel. Peña has also appeared in television documentaries and on national news programs as well as in the Latin media.
Mr. Peña continued to serve in various and successful DEA assignments after completing his Colombia assignment, including nine years serving as a Special Agent in Charge of three different major field divisions. Mr. Peña was first promoted to the ranks of Senior Executive Service (SES) as the Special Agent in Charge of the San Francisco office in 2004 before leading the Caribbean DEA office as the Special Agent in Charge from 2008 until 2011. As SAC for the Caribbean field office, Mr. Peña oversaw DEA operations in Puerto Rico, the U.S. Virgin Islands, the Dominican Republic, Barbados, Haiti, Suriname, and Trinidad and Tobago. After the Caribbean, SAC Peña led the Houston Field division, covering the San Antonio, Laredo and McAllen, Texas areas. SAC Peña delivered leadership and guidance, ensuring the exemplary performance of Special Agents, Intelligence Analysts, Diversion Prescription Personnel, Asset Forfeiture Specialists and others in the investigations of highly sophisticated criminal organizations operating domestically and internationally. Retired SAC Peña graduated from Texas A&M International University (TAMIU) in 1979 with a Bachelor of Arts degree in sociology, cum laude, and is fluent in Spanish and English. The U.S Government honored Mr. Peña in 2010 with the Presidential Rank Award in 2010, awarded to exceptional career Senior Executive Service (SES) members and Senior Career Employees.
Following retirement, Javier and Steve provide specialized training and solutions associated with drug related issues, law enforcement, intelligence, and investigations. Focusing on their overseas experiences, Javier and Steve provide keynote addresses worldwide that discuss their experiences, leadership principles, conflict management, and how to survive and succeed when faced with seemingly overwhelming odds. Audiences include corporate events, conferences, universities/colleges, performing arts centers, law enforcement, and non-profit/charitable organizations. Steve and Javier served as Technical Consultants for the hit Netflix series, Narcos, which is based on their activities in Colombia. They have appeared in numerous documentaries and programs. In late 2019, their book, Manhunters – How We Took Down Pablo Escobar, was released by St. Martin’s Press and is currently available in 13 countries.
In addition to keynote speaking, Javier and Steve continue their efforts to bring awareness to current drug related issues including the opioid/heroin/fentanyl epidemic, and deadly counterfeit medications illegally entering the U.S. They have spoken twice about these topics on Capitol Hill to members of the U.S. Senate and the U.S. House of Representatives, and to the American Legislative Exchange Conference and other state level organizations
Thomas Kenney
Chief Data Officer and Chief of AI
U.S. Special Operations Command
Mr. Kenney is a Civilian Senior Executive serving as Chief Data Officer and Director of Al for U.S. Special Operations Command. As a direct report to the Commander, his primary duty is to accelerate digital transformation for the entire Special Operations enterprise through collaborative efforts with industry, academia, the Department of Defense, and other government agencies. Mr. Kenney is a serial entrepreneur as both a Chief Executive Officer and Chief Technology Officer, with deep experience in start-ups and turnarounds. Over the past 20 years, he served on or led senior executive teams and corporate boards that have delivered nearly $3B in value to investors and shareholders through multiple exits via acquisition by private equity and Fortune 100 enterprises. Most recently, Mr. Kenney led companies and teams to develop advanced cloud computing applications that employ Al and machine learning techniques for systems that measure in the hundreds of millions of users worldwide. Mr. Kenney has over two decades of enlisted and officer experience in the Army Reserve and National Guard, including multiple combat deployments to Afghanistan and Africa as a Civil Affairs officer. He has participated in several multi-national exercises and taught civil-military techniques globally to foreign partners as a part of NATO education programs. Mr. Kenney also serves as a technical advisor and board member within the Department of Defense and industry focusing on developing cloud, data, and Al capabilities. Mr. Kenney holds a Master of Science in Computer Science with research on interactive intelligence from Georgia Tech and a Master of Business Administration from the University of Notre Dame.
Harrison Smith
Director of Enterprise Digitalization
IRS
Harrison Smith is Co-Director of the Internal Revenue Service (IRS) Enterprise Digitalization and Case Management Office. In this role, he spearheads IRS efforts to modernize systems, simplify business processes, and empower taxpayers and IRS employees to rapidly resolve issues in simplified digital environments.
Prior to this role, Harrison served as the Deputy Chief Procurement Officer in the IRS Office of the Chief Procurement Officer. He was responsible for all acquisition programs and over $2.6B in contract spending and 12,000 contract actions per year for equipment, supplies, and services for IRS and Treasury Departmental Offices.
Before joining the IRS, Harrison served as the Industry Liaison for the Department of Homeland Security (DHS). In this role, he was responsible for providing leadership and direction for DHS offices and outside officials for all aspects of the DHS industry engagement program. He also served as a principal advisor to the Chief Procurement Officer on matters relating to all aspects of procurement.
Harrison has over 15 years of operational procurement experience with various DHS offices and the Naval Sea Systems Command, including acting as the Contracting Officer for several multi-billion-dollar IT procurements. As the Director of the Enterprise Acquisitions Division with DHS, he was responsible for a portfolio of 25 strategically sourced contracts with a cumulative value of $68 billion. He has also worked in policy and strategic analysis positions on Capitol Hill and has supported the Special Assistant to the Secretary of the Navy for Business Initiatives and the Chief of Naval Operations Executive Panel under the auspices of the Presidential Management Fellows program.
Harrison was born in Virginia and currently resides in Alexandria with his wife and four children. He holds a B.A. in International Relations and an M.A. in US Foreign Policy from The American University, and an M.B.A. from George Washington University. Harrison brings a wealth of leadership, acquisition, and operational experience and a high standard of professionalism.
Michel Laviolette
Director of General Digital Services, Service Canada
Government of Canada
Experienced executive in the private and public sector - digital enthusiast and change agent.
Max Everett
Former CIO
Department of Energy
Max Everett is an IT modernization and cybersecurity risk leader whose work has supported some of the highest risk and highest profile organizations in the world. He has focused on the successful integration of risk management and business requirements in multiple Chief Information Officer (CIO) roles, helping organizations provide technology that meets customer needs while managing cyber risk.
He was the CIO for the U.S. Department of Energy from 2017 to 2019, overseeing the Department’s information technology portfolio, serving as an advisor to the Deputy Secretary and Secretary, and accelerating cybersecurity risk management and modernization at the Department. He successfully transitioned the Department to a new multi-billion-dollar managed services contract, began migration to the cloud, and led the development of a published Department-wide Cybersecurity Strategy.
He was the CIO for the White House in 2008 and has held technology leadership roles at the Department of Homeland Security, the Department of Commerce, and on seven National Special Security Events. He has also consulted for private sector companies from small businesses to the Fortune 20 on digital modernization and cybersecurity risk.
Max received a B.A. degree from the University of Texas in Austin and a J.D. degree from the University of Houston Law School and is a member of the State Bar of Texas. He holds several professional certifications including Certified Information Systems Security Professional (CISSP). He currently resides in Charlotte, North Carolina with his wife and two daughters.
Gardy Rosius
Deputy CIO of Architecture Engineering Technology and Innovation
Department of Energy
Gardy Rosius is the Acting Deputy CIO of Architecture, Engineering, Technology, & Innovation (AETI) for the U.S. Department of Energy (DOE), Office of the Chief Information Officer (CIO). In this capacity, he works closely with OCIO leadership and other stakeholders to help the agency evolve and maintain a resilient and innovative IT culture. He provides expert advice on Departmental IT architecture policy and guidelines, and collaboration and solution integration for OCIO, field sites, and laboratories. With 2 decades of experience in both the private and public sector, Mr. Rosius leads with an emphasis on transformative innovation and holds a strong interest and broad awareness of technological advances that achieve value-based outcomes and enable enterprise wide synergy through common IT products, services, and solutions.
Through the DOE Innovation Community Center (ICC), a centralized portal and collaborative hub for leading edge research and technology adoption, Mr. Rosius leads the implementation of alternative and transformation solutions through build factory capabilities for repeatable, agile deployments, including applied AI and data science, for advancing missions areas.
Previously, Mr. Rosius served as the Deputy Director for Application Engineering and Development at the U.S. Department of Commerce, U.S. Patent and Trademark Office, helping the agency to stay at the 'cutting edge of the nation's technological progress and achievement'. Mr. Rosius also spent several years at the U.S. Department of Treasury, Internal Revenue Service, in various IT leadership roles.
William Zielinski
Chief Information Officer
City of Dallas
GovExec is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org.
After completing this course, you will be able to: leverage data to enhance customer experiences, name the federal CX policy priorities, understand how to fight misinformation and include layers of verifiable trust in all types of digital content.
To register for this session, enter your information here. If you have any questions about how to register, please contact Kayla at kmccloud@govexec.com. If you would like to indicate interest in receiving CPE credit, please contact Kayla at kmccloud@govexec.com. In order to receive full credit as an in-person attendee you must attend for at least 50 minutes. In order to receive full credit as a digital attendee, you must tune in for at least 50 minutes and respond to three engagement checkpoints per 50 minutes of programming.
Participants will earn up to 5 CPE credits in Information Technology. Participants will earn 1 CPE credit for each 50 minutes of participation. Digital attendees will need to engage with three engagement checkpoints per 50 minutes.
Field of Study: Information Technology
Additional Information Prerequisites: None
Who Should Attend: Government employees, contractors and anyone else who is interested in learning about customer experience, digital transformation, zero trust, and the future of work.
Advanced Preparation: None
Program Level: Basic
Delivery Method: Group Internet-Based
Refunds, Complaints and Cancellations: This program is free to attend. For more information regarding administrative policies such as complaint, program cancellation or refund policies, please contact Kayla at kmccloud@govexec.com.